Arts Queensland has a formal Complaints Management System in place to ensure that client and staff complaints are addressed.

Arts Queensland places a high value on feedback from its clients and staff. This feedback is used to shape and refine the future delivery of products and services and to improve decision making.

A crucial part of the feedback process is the Complaints Management Policy (PDF 77KB). Arts Queensland's policy affirms and supports the rights of clients and staff to provide feedback and to have complaints heard and actioned. Arts Queensland is committed to ensuring that all enquiries and complaints are resolved promptly, professionally, and in a fair, objective and equitable manner.

Your complaint may be made orally, however you are encouraged to put your complaint in writing using the Complaint Form (DOC 80KB).

For complete details of making a complaint, see How to make a complaint to Arts Queensland (PDF 19KB).